Aaaaaagh, could be one way to put it, #@%$#^$! #%@^*&^% Lloyds Bank could be another. And I had been a near lifelong customer.
Not one for being diligent with money, or partners, in the past, I, like so many others with mental health problems, ended up in debt. Last month I finally managed to sort things out with the help of CAB (Citizens Advice Bureaux for those not in the UK), I would recommend enlisting their help on a range of subjects. The route I took avoided Bankruptcy, so the bank accounts I have, with little money in, were not affected.
Then along come Lloyds Bank, Without notification, they decide to close my main bank account, the one money gets deposited into and refused to let me have the funds held in it. Saying that it was the insolvency team that did it at first, they had no idea what the bank was talking about, and then saying it was standard practice. To unlock the funds I had to go back to the CAB who contacted the Insolvency team to get a letter stating they had NO interest in the account.
Then how did I find out?
My mobile provider sent a text that the Direct Debit had not come out, I went online (Lloyds Internet Bank) to find that there was the money in at that date, but no transaction was showing, I assumed that it was a problem with the DD. I needed some money out so I thought I would sort it after visiting the cashpoint.
Notice how I went onto the Online bank!
The cashpoint would not let me get cash or let me see my balance, so off to the bank to find out why my card is not working and why the DD failed. They thought it was the card at first until something was flagged on the account. Long story short – This is how I found out, No telephone call, No text, No email, No letter and, this is the best part I think, No message on the Online Banking, on that everything appeared normal, I found out standing at the counter, trying to keep calm.
The thought then was that it was an account that I could have credit with, I love how they say I could have credit with (overdraft), when in reality I could apply to have, or, be refused, without the banks approval it’s a mute point. The option to apply for one is on my other two accounts.
One is for Main DD’s plus a little floater for when they get taken out early with a standard amount going in to cover. The other was opened to control my spending whilst shopping, with a set budget. The main account (Lloyds) was to send the money to each account and build a little extra up with the leftovers.
So now I had to go into each of the other banks and ask the question…“Is my bank account being closed?”
I got strange looks until I explained what was going on, turns out, they are not, so not quite standard practice then.
Lloyds have in the past changed my address to one that I never lived at, no I was not hacked, My EX had changed her address to this one, and because in the past I once had a joint account with her, closed at this point, they changed mine to her address and sent my mail to her. She was just as confused as me. Internal error! I can honestly say I will not miss this bank.
It is their right, as it is with any bank, to close an account, I am not disputing that right at all, I just think it should be my right to be told about it, by the bank doing it, so I can alter my finances and make alternate arrangements for money going into and out of an account. I would have had to open an account with another bank if I did not already have that option in place.
So WARNING if you bank with Lloyds Bank – It appears to be STANDARD practice for this bank to CLOSE your account WITHOUT letting you KNOW about it.
Who are my other banks?
Santander and the co-op Bank.
My complaint is in the post!